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FREQUENTLY ASKED QUESTIONS


A doctor speaks with a patient

How do I make an appointment?

Please call the main number of the office for physician you wish to see. A full listing of CarolinaEast Physicians' locations and contact information is available here. For CarolinaEast Internal Medicine locations (in New Bern, Havelock, Pollocksville or Vanceboro), you may call the appointment line at (252) 635-3267. Before calling for an appointment, make sure to have your insurance information available.

Do I need a referral to see a CarolinaEast Physicians' provider?

At CarolinaEast Physicians we do not require patients to have a referral to see any of our general providers. However, there are certain instances where it may be in your best interest to have a referral to see a specialist. That referral can be obtained from your general provider. Many insurance companies may require a referral and/or authorization prior to seeing certain specialists. Please contact your insurance company to verify your benefits and coverage.

Do you accept my insurance? Medicare? Medicaid?

CarolinaEast Physicians participates with the following insurance companies and plans: MEDICARE, MEDICAID, MEDCOST, MAILHANDLERS, FIRST HEALTH/Coventry, BLUE CROSS BLUE SHIELD, TRICARE FOR LIFE, TRICARE (standard), CIGNA (not all plans - only PPO, EPO, INDEMNITY, OPEN ACCESS PLUS, OPEN ACCESS PLUS IN-NETWORK), and Multi-Plan/PHCS. CarolinaEast Physicians does accept Medicare and Medicaid. If you are a Carolina Access patient, please make sure that you have the correct location of CarolinaEast Physicians listed as your primary provider.

What should I do if CarolinaEast Physicians is not in my network of providers?

Even if CarolinaEast Physicians is not in your network of providers, you may still see any of our providers. Most insurance companies have different rules and payment schedules based on in-network and out-of-network providers. Please contact your insurance company to verify benefits and coverage.

How do I contact my doctor after hours?

If you feel your situation is life-threatening, dial 911 or go to the closest emergency facility. After office hours, weekends and holidays, you may call the main office number for your doctor and listen for instructions on how to reach your physician. In some cases, the message will prompt you to select "1" to speak with our triage nurse at Health Direct. If you select this option, the nurse may be able to assist you, or will put you in contact with the physician on call.

How do I contact my doctor during normal hours?

The telephone number for each office is listed on our Practice Locations page. Staff members will be available to book appointments and take your questions between 8:30 a.m. and 5:00 p.m., Monday through Friday.

Clinical office staff will give advice and instruction over the phone during office hours when appropriate. If you need to speak to a physician, the doctor or physician extender will return your call at their earliest convenience. In some cases, you will be asked to leave call-back information and the nurse will return your call as soon as possible. Calls will be returned as time permits between patient visits, during the lunch break or after the last patient visit of the day is completed. If you have contacted the office and expect a return call from us, please keep your phone line open. If you have not heard back from us and your condition has changed, please call back.

Please make sure that your caller ID allows calls even for blocked numbers, or the physician may not be able to reach you.

How do I call for a prescription refill?

Call the main phone number for the office of the prescribing physician, Monday - Friday between 8:30 a.m. and 4:30 p.m. We will review your medical record to ensure that a refill is the best course of treatment. Please have the name and contact information for your pharmacy available. For CarolinaEast Internal Medicine locations, the prescription refill line is (252) 635-3955. This refill line is for Internal Medicine locations (New Bern, Havelock, Pollocksville and Vanceboro) only.

What is involved in a complete physical exam?

A basic medical necessity for many new patients may be this in-depth exam that provides your doctor with a thorough understanding of your body, its symptoms and unique characteristics. This may include a detailed history, a physical examination, a chest x-ray, an electrocardiogram (EKG), a urinalysis and blood tests. Additional tests may be requested by your doctor if necessary. Most of this may be done in our offices in one visit with attention to privacy and convenience. We recommend a complete history and physical every one to two years for adults over age 40.

To which hospital does CarolinaEast Physicians admit patients?

CarolinaEast Physicians admits their patients primarily to CarolinaEast Medical Center in New Bern. Our CarolinaEast Heart Center in Morehead City may admit patients to Carteret General Hospital as needed. We provide 24 hour hospital coverage at CarolinaEast Medical Center. Hospitalists are physicians specializing in the care and management of hospitalized patients with special attention to acute care needs. These doctors are supported by CarolinaEast Physicians hospital-based nurse practitioners and physician assistants and confer regularly with your primary care physician to determine your medical needs and continued care. Your medical records from your doctor's office are available to hospital-based physicians and nurse practitioners who assist us in providing you the most efficient and compassionate care possible.

A doctor and patient smile for the camera

Where do I go for X-ray and Lab work?

You can take your lab slip to the office that is most convenient for you and have your lab work completed. The same is true for routine X-rays. Advanced studies for imaging are provided at our various locations, and we will assist you with scheduling the necessary tests at the location that is most convenient for you.

What should I expect to pay at each visit?

If we are a participating provider with your insurance company, you will be responsible for paying all co-pays and/or deductibles. If we do not participate with your insurance company, payment is expected at the time of service. Financial arrangements may be coordinated by contacting the office location of your physician.

My doctor is not there today. Can I still be seen?

If your doctor is not in and you need to be seen that day, we will make every effort to have you seen by another one of our qualified physicians or physician extenders.